Terms of Sale
Courtesy version. The contract is concluded in French. This English text is an adaptation provided for your convenience. If the two differ, the French version prevails (article 13).
1. Scope
These Terms of Sale govern every order for a paid offer on sellom.io. The SELLOM by Enumalon service is published by Enumalon SAS (the “Provider”).
The paid plans are offered exclusively to businesses acting for the purposes of their commercial, industrial, craft, professional or agricultural activity (the “Customer”). They are not offered to consumers, nor to legal entities that do not act for professional purposes. “You” means the Customer.
Customer’s declaration
To order, the Customer enters its company name, declares that it acts in a professional capacity by ticking the box provided in Stripe Checkout, and enters its intra-EU VAT number if it has one.
2. Plans and prices
2.1. Offers
| Offer | Price excluding VAT | Included entitlement |
|---|---|---|
| Diagnostic | €29 once | 1 credit for 1 new Diagnostic for one brand, no subscription |
| Suivi | €39/month | 1 active brand and 4 analyses in total per UTC calendar month, initial analysis included |
| Agency 5 | €149/month | 5 active brands and 10 analyses in total per UTC calendar month, shared across them |
| Agency 10 | €299/month | 10 active brands and 20 analyses in total per UTC calendar month, shared across them |
Subscription analyses can be used manually or through confirmed scheduling. There is no annual V3 plan. The stated allowance is not multiplied by the number of brands. Applicable VAT is added and the total is shown before payment. These offers apply to new V3 orders; earlier contracts retain their terms, method and acquired rights.
2.2. Free test and email
The free test includes 4 customer questions and 1 question about your brand, each asked once on ChatGPT. Without an account, you see the available result, its scope and one piece of evidence. After confirming your email and attaching the test through a still-valid link, you access the five answers already collected, or those actually obtained if the test is partial. Confirmation starts no collection and does not unlock an in-depth Diagnostic. It creates no subscription and is not consent to tips or promotional emails; that choice remains optional and separate.
2.3. Diagnostic credit
The one-off purchase provides a credit for a new analysis and can coexist with a subscription. Before launch, you explicitly choose an available Diagnostic credit or your subscription allowance; the same launch does not use both. No contractual expiry date is set for the Diagnostic credit. While it remains available, the account needed to use it is not automatically deleted for inactivity or an old cancellation. This does not change your ability to request account erasure through the existing procedure. Acquired reports remain governed by their rights and retention periods, including after subscription cancellation.
2.4. Allowance period
The allowance follows the UTC calendar month: from 00:00 UTC on the first day to 00:00 UTC on the first day of the next month. The initial analysis is included in the total. An analysis belongs to the month when it is actually admitted, not when its summary is opened. Unused analyses do not carry over; joining near month-end creates no prorated allowance. The monthly charge date and paid-access end date are separate from this reset and are shown before purchase. For example, subscribing on 30 October opens October's allowance until 1 November 00:00 UTC, then November's allowance; it does not move the next charge to 1 November. A remaining displayed allowance does not extend access beyond the subscription end date.
3. The service
3.1. Diagnostic content
Each new paid analysis plans ten distinct discovery questions, each asked twice, and one question naming the brand asked twice: 22 planned answers on ChatGPT. Every obtained answer, including answers to the question about your brand, is scored out of 20 using the grid on the Method page. The Diagnostic score is the average of those scores, rescaled to 100. The report presents obtained answers, evidence, cited sources and supported findings. Corrections or priorities are proposed only when supported by evidence; no artificial number of tips or favourable recommendation is guaranteed. Report details, funding and the balance after consumption are shown before launch. The paid Diagnostic is a new collection, not an unlock of the free test.
3.2. Method and limits
ChatGPT interface responses are collected through DataForSEO LLM Scraper; this differs from model API generation and does not reproduce your personal session. Sellom is not an official OpenAI service. Reports show available parameters and the model declared by the collector. A search may be requested without its actual execution being verified; a cited link does not prove a page was visited. The score concerns observed answers, not all ChatGPT users. A failed answer is removed from the calculation and the score is rescaled to 100. The free test requires at least three obtained answers, including the question about the brand. The Diagnostic requires at least sixteen obtained answers to customer questions, covering at least eight of those questions. Answers to the question about your brand contribute to the score but do not replace those customer-question collection requirements. Reports produced under an earlier method retain their original score. No SEO improvement, advertising presence, sales increase or favourable recommendation is guaranteed. A genuine score of 0 is not an outage; insufficient data is not replaced by 0. Comparisons require a compatible method and do not prove that an action caused a variation.
3.3. Scheduling
The service may propose a schedule; a proposal or purchase alone activates no analysis. You confirm the displayed dates and time zone. Manual and scheduled analyses use the same monthly allowance, shared for an agency. When launching manually, you choose to keep scheduled dates if the balance permits, or explicitly replace the proposed next occurrence; no date is silently removed. An occurrence already launched cannot be replaced. Pausing, resuming or changes requiring new dates are presented for confirmation; missed collections are not automatically caught up. An occurrence from a closed month does not consume the next month's allowance. Only confirmed dates and rules are executed.
3.4. Delivery and restoration
An analysis is delivered only after its announced panel and eligible measurement have been checked. If an incident, incomplete preparation or cost cap prevents this deliverable, the report identifies available elements and the cause; the analysis is restored once: the Diagnostic credit becomes available again or subscription usage is reversed in its original month. This is not an automatic bank refund. If that month is closed, no carryover is created; contact contact@sellom.io to consider an individual remedy. Other rights for non-performance remain. A complete analysis with 0 mentions, negative named identification or no supported priority remains delivered. An outcome still being checked is not announced as a success. No new collection is automatically launched to resolve an incident; a new attempt requires an explicit action.
4. Ordering and formation of the contract
You choose a plan. You check the summary, the price excluding VAT, the VAT calculated and the price including VAT. You enter your billing details. You confirm the order, with an obligation to pay, in Stripe Checkout. The contract is formed at that confirmation.
Accepting these Terms is mandatory, by ticking a box before payment. An order confirmation is sent to the account email address with these Terms attached as a PDF, so you receive them on a durable medium. If that email does not arrive, a confirmed payment remains valid; the purchase status is shown in My account.
5. VAT, payment and late payment
The calculation is made by Stripe Tax from the billing address and VAT number entered. The amount including VAT is shown before confirmation.
Payment is by bank card through Stripe Payments Europe Ltd. Sellom stores no card data. No discount is granted for early payment.
The Diagnostic is paid once; subscriptions are paid in advance and renewed monthly on the billing date stated during payment. The summary distinguishes price excluding VAT, VAT and total, next payment date, allowance reset on the first day of the UTC month and the end of the paid period. Closing an allowance month is not a new charge. No additional financial proration or refund arises solely from the difference between these calendars. The purchase and its entitlement are confirmed after effective payment validation; returning through the browser is not enough.
If a subscription payment fails, is refunded, disputed with the bank or requires verification, new analyses funded by the affected period may become temporarily unavailable during that verification. We tell you the reason, the period and how to request a human review at contact@sellom.io. A confirmed full refund or a complete loss of the payment following the dispute no longer funds new analyses for that period. A partial refund or partial loss of the payment following a dispute is reviewed. An explicit decision to maintain the service preserves the remaining allowance and original end date, without a new allowance. If the service is not maintained, we give you a reasoned decision and consider an individual remedy; a partial refund or loss does not automatically extinguish the remaining allowance. Another period that has actually been paid retains its entitlements, unless the dispute also concerns it. Any resolution is checked against the other payment information.
Between businesses, any late payment automatically triggers, without any reminder being needed, late-payment interest at three times the legal interest rate and a fixed recovery fee of €40 (art. L. 441-10 and D. 441-5 of the French Commercial Code). The Provider may claim further compensation, on supporting evidence, if its actual recovery costs are higher.
6. Term, cancellation and refunds
You may cancel your subscription at any time through the existing My account procedure. It ends at the end of the already-paid period shown in your account; no further charge follows. An allowance reset at month-start does not authorise analyses after that end date. Available Diagnostic credits and acquired reports do not create a new subscription. The current paid period remains subject to the existing refund and unavailability rules; restoration of an undelivered analysis follows 3.4 without removing other applicable remedies.
Cancellation alone does not entitle you to a refund for the current paid period. Agreed refunds and other remedies remain available, as does the pro rata credit note on the next invoice provided for total service unavailability exceeding 72 consecutive hours attributable to the Provider. Acquired reports, analyses already admitted, Diagnostic credits and replacement entitlements remain governed by their conditions. Financial verification does not automatically trigger cancellation, offsetting or the restart of an analysis; resuming a schedule remains subject to your confirmation.
7. Business customers and retention
Paid offers are for business needs only. For an online distance sale without circumstances making it an off-premises contract, small-business status alone does not create a general right of withdrawal. The exception under French Consumer Code article L.221-3 remains where its legal conditions on off-premises conclusion, purpose outside the main business activity and workforce are met. This B2B flow introduces no new consumer withdrawal waiver. The privacy policy applies: full technical copy 90 days, not extended by email confirmation; answers and reports follow the account retention period and historical rights. Data needed to exercise an available Diagnostic credit follows that purpose; other categories keep their own periods. Rights requests: contact@sellom.io.
8. Service level
- sellom.io (interface): target availability 99.5 % per month, excluding planned maintenance;
- api.sellom.io: target availability 99.0 % per month.
These are targets of means, not guarantees of result. The time a measurement takes depends on the response times of third-party models.
9. Liability
The Provider is not liable for:
- decisions taken on the basis of reports;
- the content of third-party AI answers (article 3.2);
- score variations caused by updates to third-party models;
- interruptions attributable to model providers;
- indirect damage, such as loss of revenue or customers.
The Provider’s total liability is capped at the amounts paid in the 12 months before the event giving rise to liability.
10. Intellectual property
The reports generated belong to the customer who ordered them. The customer may use them for personal or internal business purposes. Reselling or publicly distributing raw reports, without substantial added value, is prohibited.
The Sellom service, its brand, logo and algorithms belong to Enumalon SAS. Any unauthorised reproduction is an infringement.
11. Changes to prices and Terms
The Provider may change its prices or these Terms. Active subscribers are notified by email 30 days before the change takes effect. They may cancel free of charge during that period. The new price or Terms apply from the first monthly renewal after the 30-day notice ends. A month already paid is never changed.
12. Personal data
The processing of personal data is described in the Privacy policy.
13. Language of the contract
The contract is concluded in French. The English, Spanish and Portuguese versions of these Terms are adaptations provided for your convenience. If they differ, the French version prevails.
14. Governing law and courts
These Terms are governed by French law.
Business customer that is a trader: exclusive jurisdiction of the commercial court of Aubenas (art. 48 of the French Code of Civil Procedure), including where there are several defendants or a third-party claim.
Other business customer: the court that has jurisdiction under ordinary rules.
15. Contact
SELLOM by Enumalon, Enumalon SAS, 584 Avenue du Lac, 07350 Cruas, France. Email: contact@sellom.io